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Wesley Faulkner's personal blog. (wesley83 on twitter)

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    United Airlines has really bad customer service: clip4 (audio) #SOBCon

    This is a continuation of the post found here: http://wesleyfaulkner.com/united-airlines-has-really-bad-customer-servi-0

    This is the last clip in the series. The cop escorts me back into the baggage claim area and I am given my hotel voucher and a food voucher.

     

    Clip4.wav
    (download)
    Click here to download:
    Clip4.wav (17.5 MB)
    At the time of the publication of this blog post I have yet to hear from United Airlines.

    Since I know they are reading my posts I am going to propose possible resolutions that I will find acceptable.

     

    • Ensure me that the action of the employees are not acceptable and that they will be told so
    • Publish a code of conduct for all employees and the public to see
    • Review their social media policy and make it so that they acknowledge the complaints from their customers
    • Promise e-mail responses within 24 hours of receiving them

    The story continues here: http://post.ly/101pK

    • 22 September 2010
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    over 1 year ago javawithjiva (Twitter) responded:
    265393_963342132545_6418033_45564365_7139244_o_normal
    I'll no longer fly United... I'm with you Wes!
  • Wesley Faulkner's Space

    Wesley’s experience spans multiple facets of the technology industry, from manufacturing to product development. His passion for technology was fostered through over thirteen years of experience in technical and customer service support, field engineering, and digital media entertainment development.

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  • About Wesley Faulkner

    Wesley’s experience spans multiple facets of the technology industry, from manufacturing to product development. His passion for technology was fostered through over thirteen years of experience in technical and customer service support, field engineering, and digital media entertainment development.

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